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Frequently Asked Questions

Before Purchase

To book your unforgettable memories in advance via Ticket Here, you need to sign up first. 

Ticket Here don’t allow customers to purchase our products without login for better customer service.

Sincerely apologise for your inconvenience.

It is usually because the calendar shows available as if 1 place is available. You might try to book excess availability. Please try the other dates.

If you tried to book 1 person, but it still happens;

This is a very rear case but it could happen. Someone else may try to book the same product at the same time when you tried to book. 

This is why Ticket Here is here for you.

We are very proud of having one of the most tickets and tours available in the World.  

Please feel free to purchase whatever is on our website. 

Book your unforgettable memories in advance.

Unfortunately, you are unable to purchase multi-tickets and tours together as all of the products have different holding times.

Please book a product at one time.   

Please double-check that you’ve filled in your details correctly and try again.

If your purchase still can’t be completed, please try a different payment method or contact your bank.

After Purchase

Most bookings will send you an instant confirmation. However, for some bookings, the local partner will send a final confirmation up to 1-2 working days of purchase.

Please check your spam mailbox

Sometimes, booking confirmation emails are found in your spam mailbox.

If you cannot find your information, please contact us

Log in to your Ticket Here account on our website to view your booking summary, and check the booking status.

Have you received the booking confirmation email after payment?

If not, your booking was not successful and the booking is not confirmed. Please try again

If you are unable to check your bookings on your account after you received the booking confirmation email, please do not panic. It may be because you’ve purchased our partners’ products.

Please send us your booking number, we will double-check it for you. Please contact us

Vouchers – printed and mobile

You may receive the vouchers or e-tickets from us or our partners

The majority of things to do you’ve purchased on Ticket Here accept both mobile and printed vouchers or e-tickets. However, we highly recommend printing out what you’ve received just in case.

All of our products on Ticket Here are unable to be refunded or cancelled at any circumstance after you purchased. Please read the information on the payment or product page before you purchase.

Depending on availability, it might not be possible.

And, some products may charge you the extra cost to amend your booking.

After consideration for the above, if you still need to reschedule your travel, please contact us.

Once you purchased the products, you will receive emails from us or our partner. 

Please read carefully the email, it gives you precise information about where you have to be.

Warner Bros. Studio London (Harry Potter Studio)

You may receive the vouchers or e-tickets from us or our partners

The Studio will accept information (incl. reference number and time entrance) or e-tickets both mobile and printed for the product that you’ve purchased on Ticket Here.

Please check your spam mailbox

Sometimes, booking confirmation emails are found in your spam mailbox.

If you cannot find your information, please contact us.

Usually, it will be delivered within 2 working days.

Especially, the Harry Potter Studio Ticket, the voucher (information including reference number and time entrance) or e-tickets will be delivered up to 3 days before your travel date. 

All of our products on Ticket Here are unable to be refunded or cancelled at any circumstance after you purchased. Please read the information on the payment or product page before you purchase.

Especially, the Harry Potter Studio ticket, it is impossible to change any details after purchase.

Depending on the products, it might be possible depending on the availability. But, most of the products may charge you the extra cost to amend your booking.

After consideration for the above, if you still need to reschedule your travel, please contact us.

** This is addressing general information about all products related to Harry Potter Studio (Warner Bros. Studio London). Please check more details on the product page you purchased. It is subject to vary by each product and booking.

You are the same group but purchased separately, you have to tell us the full information of both (or multi) bookings. If it is not informed, you may not enjoy the studio together.

Please contact us with full information as soon as you can. 

This is why Ticket Here is here for you.

We are very proud of having one of the most tickets available in the World.  

Please feel free to purchase whatever is on our website. 

Book your unforgettable memories in advance with Ticket Here.

Account

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Sorry to lose you. If you no longer be with us, please contact us.

If you need to change the information but are not able to change it on your account. Please contact us.

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